FAQs

FAQ Winston

What devices do you support?

Our appbooks are designed for iOS use and we support iPads 2 and above, and iPhone 4 and above.

What is your policy on privacy in apps?

You can find our privacy policy here. Basically, we believe that when you engage with our apps its a private family moment so we do not allow external links, advertising or tracking in our apps. It’s your time and your story, why should we intrude?

There’s no sound coming out of the app, what’s wrong?

  1. Check your mute button on the side of your device. If it shows an orange strip, it’s muting the sound.
  2. Check your volume levels on your device by using the buttons on the side of your device.

I can’t get the record-your-own-audio function to work 

In Roobarb and Custard and some of our other apps, there is an option to record your own sound effects. This fantastic feature will only work if the app can have access to the microphone on your device. If you don’t get a pop-up that requests that access, follow these instructions:

  1. Go back to your device desktop.
  2. Open Settings
  3. Go to Privacy and then Microphone
  4. Make sure our apps have a green slider on

Back in the app,

  1. Tap the microphone on screen. This will launch a recording symbol next to the animation you can add your own sfx to.
  2. Tap the symbol and while the timer spins, make some noise!
  3. Tap the microphone again to turn it off and listen to your sound effect.

In Brilliant Birds and Beasts, I can’t find my picture after I’ve saved it. 

At the back of the Brilliant Birds and Beasts app there is a doodle page! You can create your own birds and beasts and save the picture to your camera roll. To do this, tap ‘Save’ on screen. Your photo will then appear in your Camera Roll.

Come out of the app and access your Photos from the device desktop. Your picture will be the most recent picture in your photo roll. To send it to a friend, select the picture and tap the box with an arrow in the bottom left hand corner. This gives you multiple options for how to share your photo. For more instructions, download the instructional PDF from the Brilliant Birds and Beasts appbook page.

Can I contact you if I have any questions, a technical problem or just want to say hi and offer some feedback?

Yes, you can and please do. You can contact us at anytime on info@boxoffrogsmedia.com